RESOURCES
When Will I Get My Order?
We ship the products in 24 to 48 working hours. Orders in India are typically delivered in around 5-8 working days, depending on shipping address and other factors (public holidays, extreme weather conditions, etc.). In some rare cases, it might take 2 weeks, depending upon the product's availability. In parts of Jammu Kashmir and North East India, the delivery may take up to 10 working days.
How Do I Track My Order?
The tracking information will be shared with your email address when the product ships. If you have not received it, please write to us at support@babaroandco.com within 48 hours of placing the order.
When Will I Get A Refund?
Refunds are provided only in genuine cases where a defective product has been delivered. Refunds are not provided for size issues, minor variations in colour or design, or products purchased during a sale or using a discount code.
In exceptional cases where a return is approved even though the correct, non-defective product was delivered, ₹100 will be deducted towards reverse-pickup costs.
Approved refunds will be credited to the same bank account used for payment or the bank account provided by you.
What Is Your Return & Exchange Policy?
Exchanges and returns must be requested within 7 days of delivery, including the day of delivery. Size issues and incorrect products received are eligible for an exchange within this period.
Size exchanges are free, and we can arrange reverse pickup. We do not offer refunds for size issues. Exchange/return requests are processed only once per order
How Do I Request An Exchange Or Return?
For all return and exchange requests, please write to us at support@babaroandco.com within 7 days of delivery, with your order details and the reason for the request. For defective products, please also include clear photographs of the product and the defect.
The product must have its original sticker label attached, be correctly folded, and be adequately packed for transit. Products that have been used or washed cannot be exchanged or refunded.
What Products Are Not Eligible For Return Or Exchange?
Returns or exchanges will not be accepted if:
The product has been used or washed. The original sticker label is missing or the product is inadequately packed. The product was purchased during a sale or with a discount code. The issue is only a slight variation in colour or design from what appears on our website, social media, or advertisements. Our verification finds that the defect was caused by the customer's actions or omissions.
Please also do not accept a visibly damaged package at the time of delivery. We reserve the right to refuse any return or exchange that does not meet our policy requirements.
What If My Order Says Delivered But Hasn’t Arrived?
It is a rare case as the product is usually received by family members, neighbours, and flatmates or delivered to the office mail room. In genuine cases, we will refund the total amount to the customer after adequately investigating the case, which takes 10 working days.
If you get the notification for the delivery of the order and have not received the product, please let us know within 48 hours of receiving the notification. We will immediately raise the issue with our courier partner and resolve it. After the mentioned timeline, it will be difficult for us to take action, and we will not be liable for any losses.